Refund Policy

Silverbone Return and Refund Policy

Silverbone is committed to ensuring complete customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return conditions
   You can return any product purchased on our site within 14 days of the delivery date, as long as you keep your receipt or proof of purchase.
2. Return procedure
   To make a return, follow these steps:

Please contact our customer service atinfo@silverbone.it or at +39 0583 469423 to communicate your intention to return the product.
Fill out the return form that will be provided to you by email, indicating the reason for the return and attaching a copy of the purchase receipt.
Please carefully package the product to avoid damage during transport and send the package to the address provided.

3. Return shipping costs
   Shipping costs for returning the product are the responsibility of the customer, unless the return is due to an error on the part of Silverbone or defects in the product.
4. Reimbursement
   Once we receive your return, we will inspect the product and notify you of the outcome of the inspection. If your return is approved, we will process a refund via your original payment method within 14 business days. If your return is rejected, we will contact you to explain the reasons and discuss possible alternatives.
5. Damaged or defective products
   If you receive damaged or defective products, please contact us immediately. We will replace or refund the damaged product without additional shipping costs for you.
6. Contacts
   For questions regarding our returns policy, please contact our customer service at info@silverbone.it or at +39 0583 469423